Shipping policy

At Frost & Finch, we work to make sure your order is packed carefully and delivered to you as quickly as possible.

Order Processing

Orders are usually processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays. During busy periods, sales, or holidays, processing times may take slightly longer.

Shipping Times

Estimated delivery time is usually 7–15 business days, depending on your location and shipping carrier.

Please note that delivery times are estimates only and may vary due to courier delays, weather conditions, customs, or other factors outside our control.

Shipping Rates

Shipping rates are calculated at checkout based on your order value, shipping location, and available delivery options.

We may offer free shipping promotions from time to time. If your order qualifies, the free shipping option will be shown at checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details, if available.

Please allow 24–72 hours for tracking information to update after your order has been dispatched.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

Frost & Finch is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package is delayed, please check your tracking information first. If your order has not arrived within the estimated delivery period, contact us and we will help you look into the issue.

Damaged Items During Shipping

If your item arrives damaged, please contact us within 7 days of delivery with your order number and clear photos of the damaged product and packaging. We will review the issue and provide a suitable solution.

International Shipping

If international shipping is available, delivery times may vary depending on the destination country. Customers may be responsible for customs fees, import duties, taxes, or other charges required by their local authorities.