Refund policy
At Frost & Finch, we want you to love every product you receive. If something is not right with your order, we’re here to help.
Returns
We accept returns within 30 days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
To start a return, please contact us with your order number and reason for return. Once your request is approved, we will provide the next steps.
Non-Returnable Items
For hygiene and safety reasons, some items may not be eligible for return, including:
- Used beauty or self-care products
- Opened personal care items
- Gift cards
- Final sale or clearance items
- Items damaged due to misuse
Damaged or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and photos of the item. We will review the issue and offer a replacement, refund, or suitable solution.
Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping fees are non-refundable unless the return is due to our error.
Exchanges
We currently do not guarantee direct exchanges. If you would like a different item, you may return the original product and place a new order.
Order Cancellations
Orders can only be cancelled before they are processed or shipped. Once an order has been shipped, it cannot be cancelled, but you may request a return after delivery.